Contributor, Benzinga
August 1, 2024
Chaiz
Overall Rating:
securely through Chaiz's website

Chaiz is the online leading independent online marketplace. With 58% of Americans unable to cover a $1,000 emergency car repair bill, extended warranties provide a valuable solution for millions of car owners. But here’s the thing: 95% of extended car warranties are sold via call centers or in person at the dealership. With no digital option, there’s no way to compare plans, so car owners pay high markups for extended warranties. As a full-stack online marketplace, Chaiz let’s car owners buy directly from protection providers, cutting out intermediaries and simplifying the process.

This allows car owners to enjoy a seamless shopping experience at a 60% lower price, according to Chaiz. You can compare multiple quotes online at your convenience and purchase coverage that best suits your needs and budget without getting hassled by annoying phone calls or aggressive sales tactics. You can cancel your contracts whenever you wish – no long-term commitment. In addition, Chaiz offers a 30-day 100% money-back guarantee. Read on to find out how Chaiz makes your emergency car repairs highly cost-efficient via its extended car warranties (or vehicle service contracts).

Pros
  • 30-day money-back guarantee 
  • A+ customer support and services 
  • No long-term contract commitment – cancel the plan anytime 
  • Fully independent and unbiased
  • Immediate quotes with up to 60% savings 
  • No annoying robo-dials, email spamming or aggressive sales tactics
Cons
  • Unavailable in California at this time

Chaiz Ratings at a Glance

Pricing
Features and Tools
Claims Process
Customer Service
User Experience
User Benefits
Mobile App
Security
Overall
Table of Contents

Pricing

Any car owner seeking an extended warranty for their vehicle can shop on the Chaiz platform. There’s no entry barrier and no applicable fees for using the services. The coverage pricing and quotes depend on the provider or warranty company. Typically, they charge a down payment at the time of purchase and recurring monthly fees until expiration or cancellation. You can get plans as low as $40 monthly. And if you cancel within 30 days, you’ll be refunded the down payment. 

By comparing multiple quotes from various providers, you can select the best car warranties. If your budgeting is tight, the platform also makes it easy to choose cheap car warranties. Chaiz says using their platform can save you up to 60% vs dealerships or call centers. This is understandable since its operation model eliminates the middleman, allowing customers to purchase directly from plan administrators. 

To keep comparison seamless, Chaiz categorizes every plan among its 12 providers into one of three groups:

Powertrain Protection: Powertrains are systems in vehicles that generate power and deliver it to the wheels. This includes the engine, transmission, transfer case, axles, suspension, turbocharger, and more. The powertrain consists of electric motors, battery packs, inverters, hybrid power control modules, and transmission and power electronic components for electric and hybrid cars. The Powertrain plan covers these crucial parts of the vehicle, including electric and hybrid cars. It is the most budget-friendly plan. 

Powertrain Plus Protection: This covers every part included in the Powertrain plan, plus some adjacent systems such as brakes, steering and air conditioning units. Remember that coverage may vary among providers. You should constructively review what is available in each provider’s coverage. 

Best Coverage: This is the most comprehensive coverage you can purchase on the Chaiz platform. It typically covers all vehicle parts with a few exclusions, which vary among providers. Typical exclusions are the vehicle’s most consumable parts, including tires, wiper blades, oil and air filters, brake pads, belts and spark plugs. 

The coverage also excludes regular maintenance items like paint and light bulbs. This plan is expensive, which is understandable due to its extensive coverage and benefits. Again, this depends on the provider. Some may include perks such as towing services, flat tire repairs, lockout services and jump-start services. Coverage, deductibles, and claim terms may also vary based on vehicle age, mileage, pre-existing conditions and the administrator selected.

Features and Tools

To understand the unique service Chaiz provides and how it benefits you as a car owner, you must know the difference between factory warranties, extended car warranties, and auto insurance. When you purchase a new vehicle, the manufacturer will offer a factory warranty covering specific repairs and replacements for at least three years or a specific mileage. Usually, this warranty covers material defects or workmanship and doesn’t include wear and tear or routine maintenance. 

Your car is immediately out of protection upon the expiration of your factory warranty. In that case, an extended car warranty (or vehicle service contract) becomes your go-to coverage for specific repairs and unexpected mechanical breakdowns. In contrast, auto insurance covers the cost of damages or injuries resulting from accidents, theft, or other unforeseen events. 

Chaiz specializes in extended car warranties, helping owners find the best aftermarket vehicle coverage. Through the Chaiz platform, you can compare coverage plans, including pricing, deductibles, claim terms, exclusions, and extra benefits (e.g., roadside assistance or rental car) from multiple third-party providers. Here’s how it works:

With Chaiz, you can compare plans and providers and get an accurate quote in about 30 seconds. You must simply input your vehicle details in their search tool to access the available coverage options. These details include VIN, current mileage, license plate, make and model. Upon entering this information into the search tool, all the available plans from 12 top-rated providers will pop up, enabling you to view, filter and compare them as you see fit. This makes the quote comparison seamless.

You can then select a plan and carefully study the items covered and the contract. You can complete the purchase once you decide which coverage best suits your unique needs and financial situation. The process is 100% online, and the best part is that they do not require your phone number or email. That means no annoying calls, email spamming or aggressive sales tactics. Remember that the plans you see in the search results can vary based on your car’s make, model, state, age, and customer reviews of each provider. Chaiz will display the options they consider most helpful and relevant to you, and these recommendations may change over time.

Claims Process

Chaiz makes claim filing easy, simple and convenient. Once your car experiences engine failure, transmission issues, drivetrain malfunctions, or any problems necessitating claim filing, you should contact your claim administrator. They’ll guide, assist and support you throughout the claim filing process. Your administrator’s contact information is typically available on your contract. You can also find it in your client dashboard upon purchasing a contract. Thankfully, Chaiz is entirely online, so you can log in anytime and from anywhere to access your contact details. 

Customer Service

Chaiz offers dedicated customer support that makes for an excellent purchase experience. You can book a call via email or speak directly with their expert via phone (833-942-4249) to ask any questions on extended car warranties and how their marketplace can help you scoop the best deal. You can even contact them if you have an issue with a plan provider. Chaiz maintains a solid relationship with their partners and will work with them on your behalf to solve any problem. Additionally, their FAQ section is an excellent resource for finding answers to common questions. Chaiz has outstanding reviews across independent platforms, including an A+ on the Better Business Bureau and an “excellent” score on Trustpilot. Reviewers’ comments are overwhelmingly positive, reflecting an impressive service offering. 

User Experience

Chaiz offers an excellent user experience, boasting a user-friendly interface that streamlines navigation. Users can quickly compare coverage plans and access contract details without hassles. You can compare and get accurate quotes within 30 seconds—it’s that fast and straightforward. And the best part is that you can do this without providing your phone number and email. The platform requires little to no learning curve, as the site is intuitive. If you need help, you can always contact customer support for immediate assistance. 

User Benefits

Chaiz offers quick, affordable quotes by facilitating comparisons between multiple providers in their marketplace. Plus, they deliver exceptional customer service. But that’s not all – Chaiz also provides helpful guides, tips and advice, auto comparisons, car reviews and warranties on their Blog. In addition, they have a YouTube channel with valuable videos on car protection and using their platform. These resources help car owners confidently make informed decisions and navigate their options. By simplifying the process and offering clear information, Chaiz ensures that users can find the best vehicle protection efficiently. This comprehensive support ultimately leads to a smoother and more satisfying experience.

Mobile App

Chaiz does not currently offer a mobile app. However, their desktop version is fully compatible with mobile phones, providing a responsive and user-friendly experience on mobile browsers. This allows users to access all features and functionality from their smartphones or tablets without needing a dedicated app.

Security

Chaiz prioritizes data protection and employs standard encryption protocols to protect clients’ personal information collected during interaction with the platform. Chaiz will never sell or share your data with a third party nor spam you with annoying marketing ads. You can get quotes on their site without entering your phone number or email address. You should review their Privacy Policy to understand what specific information is collected and how the platform protects such data. 

Overall

There are many arguments in favor of extended car warranties. Breakdowns happen unexpectedly and frequently. Sixty-nine million Americans experience car breakdowns yearly. Accidents happen, so auto insurance is equally essential, but breakdowns are 50 times more likely. Repair costs have been consistently rising. So ask yourself: “Can I pay over $1,000 for an emergency repair without sweating?” Even if your finances are straight, such unplanned expenses can strain your budget and savings. That’s why you should prioritize getting extended car warranties. And there’s no better place to scoop the best deal than the Chaiz online marketplace, where you can seamlessly compare quotes and enjoy competitive pricing.

Chaiz vs. Competitors

Chaiz provides unique and one-of-a-kind service that’s hard to find elsewhere in the U.S. auto warranty market. Platforms like Endurance, CarShield, and Carchex offer extended car warranties, delivering comprehensive coverage and fast claim processing. However, they’re not a marketplace but direct providers of warranty plans. You must accept their pricing and coverage options or spend extra time shopping with multiple providers. Chaiz offers an integrated platform to compare quotes, pricing and coverage options from various reputable plan providers. This helps you make the best choice. 

Frequently Asked Questions 

Q

What is Chaiz?

A

Chaiz is an online marketplace that allows car owners to compare and purchase extended car warranties from multiple providers.

Q

Is Chaiz available in all 50 states?

A

Chaiz is unavailable in California at this time.

Q

How much does Chaiz cost?

A

Chaiz does not charge users; the cost depends on the specific extended car warranty plan you choose from their marketplace.

Q

What types of warranties are available for purchase from Chaiz?

A

Chaiz offers extended car warranties, including powertrain protection, comprehensive coverage, and additional plans for specific components and services.

Q

Are Chaiz's car warranties legit?

A

Yes, Chaiz’s car warranties are legitimate. They partner with reputable warranty providers to offer reliable coverage options.

Q

What payment methods does Chaiz accept?

A

Chaiz accepts all major credit and debit cards like most online platforms.

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